Purple Panda Designs
Frequently Asked Questions FAQ
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FAQ


How quickly will my order be dispatched?
I post out the next working day from when payment has cleared.

How quickly are items that are ‘Made to Order’ dispatched?
For ‘made to order’ items please allow 5 working days from placing the order.  If your order is urgent then email me before placing it and if I can accommodate your order sooner then I will.


Can you do special/custom orders?
Yes, we welcome special/custom orders. Just email me with your request.


Do you repair jewellery?
Yes. I am able to restring necklaces or bracelets, replace broken clasps or repair broken earrings. Just email me with details: Click this Link here

Do you offer a gift wrapping service?
Each piece of jewellery comes in its own Stylish Silver and Purple Gift Box or a Pretty Silver Organza Bag included in the purchase price.

Do you take orders over the phone?
No sorry, I don't have a credit card processing interface other than the one on this website, so there is no system in place for phone orders.


Do you answer queries over the phone?
As I home educate my children I am not always around.  I recommend that the first point of contact is by email, if I find that I need to discuss your query with you I will email you for your telephone number.


What if I have an urgent query?
If you have an urgent query I still recommend email.

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Jewellery repairs undertaken, please email for more information.

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